I am one pissed off chick right now.  The settlement date on my parents' house is June 10th.  Since I'm not going to be around Philly for the next 3 weeks, I need to move my shit out now!  So, FMM agreed to help me move everything tomorrow into storage.  I called and tried to reserve a U Haul (I'm not even linking those thieving bastards) last week for this Saturday at 8 AM.  I only need the truck for about 3 hours - if that.  At the end of the call, the rep told me someone would call me tomorrow.  Well tomorrow came and no call.

The day after that I called back, basically got the run around.  I was told the next day and the next day.  This is just a call to confirm my reservation.  FMM told me I should have used Ryder who is more expensive but has better service.  Thanks, FMM, couldn't you have told me sooner!?  They are booked.
  
This morning I call, yet again, and I'm told someone will be confirming my reservation by 5pm.  I called them back at 5:15 and they finally tell my my pickup location.  No, it's not the one I picked.  It's one approximately 12 miles from my house.  You know they charge BY THE MILE?????  I'm furious now.  Why couldn't they have told me this the 5-6 other times I called?  Oh, because they don't confirm location until ONE day before the rental.  What the hell kind of business are you running?

Of course I can cancel my reservation, but there is a $50 charge because I didn't cancel 24 hours before my pickup time.  Hmmmmm, maybe if you had told me this the 5-6 OTHER TIMES I CALLED, I would have cancelled.  Nope, you don't tell me about the change in location until 5:30pm. 

Next I speak with a supervisor who informs me that possibly something can be worked out tomorrow.  He won't know until early AM (when I'm moving basically) if the other 24, yes 24, closer rental places to my house will have the small truck I want.  He (oopsie) told me that the trucks are delivered to the facilities the night before.  Well, tell the one who's going to be driving my truck to bring it to MY location.  He had no answer for that one.  Looks like someone fucked up and told me something they shouldn't have. 

I can't wait to call tomorrow morning.  They have the wrong person.